Refund Policy

Last updated: August 12, 2026

Zaaf is a product of Türkol Yazılım Bilgisayar Sanayi ve Ticaret Limited Şirketi. Payments are sold through Paddle, our Merchant of Record, which handles billing and refunds on our behalf.

1. Before testing begins

An engagement is fully refundable at any point before testing starts. Email support@zaaf.ai and we'll initiate the refund, no questions required. Scoping conversations before that point are free and commit you to nothing.

2. Once testing has started

Once we have begun testing, an engagement is non-refundable, because the work and the deliverable are prepared specifically for your assets and cannot be resold. That is not a way to avoid standing behind the work: if what we deliver falls short of the scope we agreed, tell us and we will either finish the job properly or refund the part we did not deliver.

3. If we find nothing

An engagement that finds no exploitable issue is not a failed engagement and is not refunded on that basis. You still receive the dossier, including what was tested, how, and what held, which is the part a buyer's security reviewer actually reads. We say this plainly here rather than leaving it to be discovered after the invoice.

4. Recurring retesting

Where your scope provides for recurring retesting, you can cancel it at any time. Cancellation takes effect at the end of the current period and you keep the retests you have already paid for. No partial-period refunds are issued for mid-period cancellations.

5. Plans purchased before 12 August 2026

Zaaf previously sold monthly subscriptions (Starter, Growth, Scale) and a one-time Enterprise Review Pack. Those are no longer offered. If you bought one while it was available, it keeps the policy it was sold under, including the 14-day money-back guarantee on subscriptions and full refundability of the Review Pack before work began, until it ends. Nothing here removes a right you already have.

6. How refunds are processed

Approved refunds are processed by Paddle (our Merchant of Record) within 5–10 business days, returned to your original payment method. You'll receive confirmation from Paddle by email.

7. How to request a refund

Email support@zaaf.ai from your account email, including your Paddle transaction or order ID for the fastest service.

8. Questions

We want you to be happy with Zaaf. If anything's unclear, reach us at support@zaaf.ai.